Fulfillment Policy
At ProspectUp.io, we are committed to providing clear and transparent fulfillment policies to ensure a seamless experience for our customers. Please review the following terms regarding our services, refunds, cancellations, and other important details.
Service Description
ProspectUp.io specializes in email marketing services, including:
- High-volume cold email campaigns
- List building and data enrichment
- Email infrastructure setup and deliverability optimization
Detailed descriptions of each service, including deliverables and timelines, are provided on the relevant service pages.
Purchase Currency
All prices displayed on our website are in USD. Customers are responsible for any currency conversion fees applied by their payment provider.
Shipping and Delivery Policy
- Since we provide digital services, no physical shipping is involved.
- Upon successful payment, service delivery will commence within 2 business days, and clients will receive confirmation via email.
- For ongoing services, delivery times and updates will be communicated as outlined in the service agreement.
Refund Policy
- Refunds are offered under the following circumstances:
- Failure to deliver services as outlined in the service agreement.
- Technical issues caused by ProspectUp.io that cannot be resolved.
- Refund requests must be submitted to [email protected] within 14 days of the payment date.
- Refunds are not available for services already delivered or campaigns initiated.
Return Policy
- As we provide digital services, there are no physical products to return.
Cancellation Policy
- Clients may cancel services by contacting us at [email protected] at least 30 days before the next billing cycle.
- Cancellation requests made after services have commenced will not be eligible for a refund for that billing cycle.
Legal or Export Restrictions
- Our services comply with international email marketing laws and regulations. Clients are responsible for ensuring compliance with local laws when using our services.
Contact Information
For any questions or concerns, please contact us through the following channels:
- Email: [email protected]
- Phone: +1 (647) 961-2653
Privacy Policy
For information about how we handle your data, please refer to our Privacy Policy.
